Delivery Policy

1. Delivery

LoveYou.lv aims to provide fast, reliable and discreet delivery.

Orders are shipped using DHL and associated delivery services, depending on the destination and available delivery options.

After your order has been dispatched, you may receive an SMS from DHL containing delivery information and a link that allows you to select a convenient parcel locker or collection point from the available options.

Depending on availability in your location, collection points operated by different parcel locker providers may be offered.

Important

A valid mobile phone number is required when placing an order, as delivery instructions and parcel locker selection may be sent by SMS.

We also recommend providing an accurate address during checkout. The address may be used to determine the destination city and suitable collection locations.

Delivery to the address entered during checkout is not generally provided. The parcel is collected from the parcel locker or collection point selected through the delivery partner.

2. Delivery Areas

LoveYou.lv delivers to Latvia and to selected other countries available during checkout.

The countries and delivery options available to you depend on the selected Shopify Market, destination and delivery partner availability.

If delivery to a particular country or location is unavailable, this will normally be indicated during checkout.

3. Delivery Times

Orders are processed and shipped on business days.

DHL Express shipments are generally delivered within approximately 1–2 business days after dispatch, although actual delivery times may vary depending on:

• destination;
• weekends and public holidays;
• delivery partner workload;
• weather or transport disruptions;
• other circumstances outside our reasonable control.

Delivery estimates are not guaranteed delivery times unless expressly stated otherwise.

You will receive tracking or delivery information when it becomes available.

4. Delivery Costs

Delivery costs are displayed during checkout before the order is confirmed.

The applicable delivery charge may depend on:

• destination country;
• selected market;
• order value;
• available delivery service;
• current promotions.

LoveYou.lv may offer free delivery above a specified order value or as part of promotional campaigns.

Any applicable free-delivery threshold will be displayed on the Website or during checkout.

5. Discreet Packaging

Your privacy is important to us.

LoveYou.lv orders are packed in neutral and discreet packaging.

The exterior of the parcel does not display information describing the contents of the order.

Where reasonably possible, branding or other information that could reveal the nature of the products is avoided on the outer packaging.

6. Tracking and Delivery Notifications

After your order has been dispatched, you may receive:

• shipment confirmation;
• tracking information;
• an SMS or other notification from DHL or another delivery partner;
• instructions for selecting a parcel locker or collection point;
• notification when the parcel is ready for collection.

Please ensure that the mobile phone number and email address provided with your order are correct.

LoveYou.lv cannot be responsible for delivery delays caused by incorrect or incomplete contact information provided by the customer.

7. Parcel Collection

Once the parcel has arrived at the selected parcel locker or collection point, please collect it within the period specified by the delivery provider.

If a parcel is not collected and is returned to the sender, additional delivery or return costs may apply where permitted by law.

If you experience any problems receiving your parcel, please contact us at info@loveyou.lv.

8. Damaged or Incorrect Shipments

If your parcel arrives visibly damaged, or if you receive an incorrect or damaged Product, please contact us as soon as possible.

Please provide:

• your order number;
• a description of the issue;
• photographs where relevant.

Email: info@loveyou.lv

Your statutory rights relating to defective, damaged or non-conforming Products are not affected by this Delivery Policy.

9. Returns and Right of Withdrawal

Information regarding the 14-day right of withdrawal, return conditions, hygiene-related exceptions and refunds is available in our separate Right of Withdrawal and Returns Policy.

For health and hygiene reasons, certain sealed intimate or hygiene Products may not be eligible for return once their hygiene or protective seal has been opened.

This does not affect your statutory rights if a Product is defective, damaged, incorrect or otherwise does not conform to the contract.

10. Delivery Delays

Although we aim to deliver orders as quickly as possible, delays may occasionally occur due to circumstances outside our control.

These may include:

• severe weather;
• transport disruptions;
• unusually high shipment volumes;
• public holidays;
• technical issues;
• circumstances affecting delivery partners.

If we become aware of a significant issue affecting your order, we will make reasonable efforts to inform you.

11. Contact

For questions regarding delivery or an existing order:

SIA 2J Group
Email: info@loveyou.lv
Phone: +371 28 480 580
Address: Stendes iela 1 - K1, Riga, Latvia

LoveYou.lv – Where Romance Meets Passion ❤️