Terms of service
Welcome to loveyou.lv (hereinafter referred to as the “Website”), operated by SIA 2J Group (hereinafter referred to as the “Seller” or “We”). By using our Website and/or making purchases in this online store, you (hereinafter referred to as the “User” or “Buyer”) agree to these Terms of Service (hereinafter referred to as the “Terms”).
Please read these Terms carefully before using the Website. If you do not agree with any condition set forth in these Terms, please do not use the Website or its services.
1. General Provisions
1.1. Application of the Terms
These Terms govern the legal relationship between the Seller and the User arising from the User’s use of the Website and/or purchase of goods (hereinafter referred to as the “Products” or “Services”) from the Seller.
1.2. Age Restriction
Because the Website may offer adult-oriented products and/or content, the User must be at least 18 years old to access and use this Website. By entering and using the Website, the User confirms that they have reached 18 years of age.
1.3. Privacy Policy
Personal data is processed in accordance with the Seller’s Privacy Policy (please provide the correct link to the Privacy Policy), which is an integral part of these Terms.
1.4. Separate Terms and Policies
Certain services, such as delivery, returns, or warranty conditions, may be described in more detail in separate documents (e.g., Delivery Policy, Return Policy, Warranty Terms). In the event of any conflict between these Terms and any other policies, the specific policy provisions shall prevail.
2. Registration and Account Creation
2.1. Account
To place orders or to fully use the functionalities of the Website, the User may be required to create a user account. By registering, the User confirms that the information provided is true, accurate, and up to date.
2.2. Security
The User must keep their account access details (username, password) secure and must not disclose them to any third party. All actions performed from the User’s account shall be deemed to have been performed by the User.
2.3. Account Closure
The Seller reserves the right, at its discretion and without prior notice, to block or delete a User’s account if it is determined that the User has violated these Terms or acted contrary to applicable laws, good practices, or the legitimate interests of the Seller.
3. Terms of Purchase
3.1. Placing an Order
To purchase Products, the User selects the desired Products on the Website, adds them to the cart, and confirms the order following the procedure indicated on the Website. When placing an order, the User must provide complete and accurate information (name, surname, address, phone number, email, etc.).
3.2. Payment
Payment for Products can be made using the payment methods indicated on the Website (e.g., bank transfer, payment cards, online payment platforms, etc.). An order is considered received when the Seller has received the full payment or a payment confirmation.
3.3. Order Confirmation
After placing an order, the User will receive an automatic email with a summary of the order. If the Seller needs to clarify or change the order, the Seller will contact the User using the contact information provided by the User.
3.4. Prices
All prices on the Website are in euros (EUR) unless otherwise stated and include applicable taxes (including VAT). Delivery fees and any additional charges (if applicable) will be displayed before the final confirmation of the order.
3.5. Right of Withdrawal and Returns
The Buyer has the right to exercise the right of withdrawal in accordance with the legislation of the Republic of Latvia and the EU. For detailed information on the exercise of these rights, please refer to our Withdrawal and Product Return Policy.
- Please note that for certain hygiene and intimate products, standard withdrawal rights may not apply if the packaging has been opened or the product has been used.
3.6. Delivery of Products
Delivery terms, timeframes, and charges are described in more detail in the Delivery Policy. The Buyer is responsible for providing the correct delivery address and ensuring that the provided data is accurate to facilitate timely and correct receipt of the shipment.
3.7. Warranties and Quality
If a Product has a manufacturing defect or does not function properly, the Buyer has the right to request warranty repair or replacement in accordance with the legislation of the Republic of Latvia. More detailed information is available in the Warranty Terms.
4. Intellectual Property and Use of Content
4.1. Copyright
All content available on the Website (including text, images, logos, designs, videos, audio, software, etc.) belongs to the Seller or its partners and is protected under copyright law and other applicable regulations.
4.2. Prohibited Activities
The User may not copy, distribute, modify, publicly perform, display, or otherwise unlawfully use any content available on the Website without prior written permission from the Seller.
4.3. Trademarks
All trademarks, logos, and service marks displayed on the Website are the property of their respective owners. Nothing contained on the Website grants any right to use any trademark without the written consent of its owner.
5. User Responsibilities and Obligations
5.1. Compliance with Laws
The User confirms that, by using the Website, they will not violate any laws or use the Website for malicious or offensive purposes.
5.2. Prohibited Content
It is prohibited to submit or publish any content on the Website that is offensive, misleading, defamatory, hateful, pornographic, discriminatory, etc. The Seller reserves the right to delete such content and to block the user’s account.
5.3. Liability
The Seller is not liable for any damages incurred by the User or third parties if the User fails to comply with these Terms or acts contrary to the Seller’s instructions.
6. Limitation of Liability
6.1. Service Availability
The Seller strives to ensure uninterrupted operation and security of the Website but does not guarantee that the Website will operate without interruptions or errors. The Seller is not liable for any damages caused by interruptions in the Website’s operation, technical errors, or other reasons beyond the Seller’s direct control.
6.2. Third-Party Content and Links
The Website may contain links to third-party websites. The Seller does not control and assumes no responsibility for the content, privacy policies, or practices of any third-party sites.
6.3. Medical Products or Advice
If the Website provides information regarding health, sexual well-being, or other medical-related advice, it is for informational purposes only. Such information does not replace professional medical advice from a doctor, pharmacist, or other healthcare specialist. If you have concerns or health issues, please consult a professional before using any adult product.
7. Changes to the Terms and Services
7.1. Updates to the Terms
The Seller reserves the right to amend or supplement these Terms at any time. Any changes take effect upon their publication on the Website, unless stated otherwise. By continuing to use the Website after the changes are published, the User acknowledges and agrees to the revised Terms.
7.2. Suspension or Termination of Service
The Seller reserves the right to partially or fully suspend the Website’s operation, with prior notice to Users where possible.
8. Dispute Resolution and Applicable Law
8.1. Dispute Resolution
In the event of any disagreements or disputes between the User and the Seller, both parties shall attempt to resolve them through mutual negotiations. If no agreement can be reached, the Buyer has the right to contact the Consumer Rights Protection Centre (PTAC) or the courts in accordance with the laws of the Republic of Latvia.
8.2. Applicable Law
These Terms and any legal relationship arising in connection with them shall be governed by and interpreted in accordance with the laws of the Republic of Latvia.
9. Contact Information
If you have any questions regarding these Terms, purchasing Products, making claims, or any other matters related to our services, please contact us:
- Phone: (+371) 27494638
- Email: info@loveyou.lv
Our customer service team is available on business days from 9:00 AM to 5:00 PM.
10. Final Provisions
10.1. Force Majeure
The Seller is not liable for any failure to perform or delay in performing its obligations if it is caused by force majeure, including but not limited to natural disasters, acts of war, strikes, pandemics, actions of government authorities, or other extraordinary events beyond the Seller’s control or influence.
10.2. Validity of Provisions
If any provision of these Terms becomes inconsistent with applicable laws or is deemed invalid, it shall not affect the validity of the remaining provisions.
10.3. Entire Agreement
These Terms, together with the other policies (Delivery Policy, Withdrawal and Product Return Policy, etc.), constitute the entire agreement between the Seller and the User regarding the use of the Website and purchases made. Any previous agreements or oral arrangements are replaced by the provisions contained herein.
10.4. Effective Date
These Terms take effect at the time they are published on the Website and remain in force until amended or revoked by the Seller.
Thank you for using loveyou.lv. We value your trust and hope our Products and Services provide you with an excellent experience.
